General FAQ

  • Why choose Mitzi's Scoop Crew over other services?

    We combine eco-friendly products, disinfected tools, pet safety measures (like gate photos), and a quick quote response with a local, family-oriented approach in San Marcos and Kyle, TX.

  • How do I contact you for questions or bookings?

    Call or text 512-722-7363, email Hello@callmitzi.com, or fill out our instant quote form. We will reach out ASAP.

  • Do you offer discounts or promotions?

    We occasionally offer promotions for new customers or subscriptions. Contact us at 512-722-7363 or check our website or social media for current offers.

  • Are your employees trained and insured?

    Yes, our team is fully trained in pet waste removal, safety, and customer service, and we carry insurance for your peace of mind.

  • How can I provide feedback about my service?

    We welcome feedback! Reach out at 512-722-7363 or Hello@callmitzi.com, and we’ll address your comments promptly.

Residential FAQ

  • What residential services does Mitzi's Scoop Crew offer?

    We provide pet waste removal (one-time, or weekly subscription plans) and eco-friendly deodorizing enzyme spray in San Marcos and Kyle, TX, using recycled and compostable trash bags.

  • How often do you provide pet waste removal?

    We offer flexible scheduling, including one-time cleanups, weekly visits, or custom plans to keep your yard clean and odor-free.

  • What are the benefits of a subscription plan?

    Subscription plans provide regular cleanups (weekly or custom) with hassle-free cancellations, saving you time and ensuring a consistently clean yard in San Marcos or Kyle, TX.

  • How do you ensure my pets and yard are safe?

    We use kid/pet-safe, eco-friendly products, disinfect equipment between jobs, secure gates with bungees, and send photos of locked gates to ensure your dogs’ safety. Our technicians are also insured to provide extra peace of mind.

  • Are your products eco-friendly and safe for kids/pets?

    Yes, we use recycled and compostable trash bags, along with eco-friendly, kid/pet-safe deodorizing spray and disinfectant to protect your yard and the environment.

  • How do you disinfect between jobs?

    We apply a veterinary-grade, kid/pet-safe, eco-friendly disinfectant to our equipment between every job, ensuring a hygienic service that protects your family and pets.

  • Do I need to be home during service?

    No, you don’t need to be home. We access your yard through a gate (with permission), secure it during service, and send a photo of the locked gate afterward.

  • Can my dog(s) be in the yard while you clean?

    Yes! As long as your dog or dogs are friendly we love to let them be in the yard while we take care of their business. We’ve found this can help the dogs feel better and even happen when the Scoop Crew comes around. If your dog is aggressive we require they are locked up before servicing your yard.

  • How quickly can I get a quote?

    Fill out our instant quote estimate form, call or text 512-722-7363, or email Hello@callmitzi.com. We’ll respond within 24 hours, though we aim to reply within the hour. We will give you an estimate, but your official price will be determined upon inspection of your yard to make sure we are getting you the service you need or not overcharging you.

  • What areas do you serve?

    We proudly serve residential properties in San Marcos, Kyle, and surrounding areas in Texas. Contact us to confirm your location. Slightly outside of this area? Reach out and we will see if we can make something work or recommend you to another company in your area.

  • Can you service yards with multiple pets?

    Yes, we service yards with any number of pets. Our team tailors cleanups to handle higher waste volumes, ensuring a thorough job.

  • Do you offer one-time cleanups for events or move-outs?

    Absolutely, we provide one-time cleanups for special events, move-outs, or spring cleanings to get your yard spotless.

  • How do you handle bad weather (e.g., rain, snow)?

    We operate in most weather conditions but may reschedule during severe storms or heat waves for safety. We’ll contact you to arrange a suitable time if we ever need to miss a service.

  • What if I need to cancel or reschedule a service?

    Our hassle-free cancellation policy lets you cancel or reschedule anytime. All we ask is to know at least one day before you are scheduled. Just contact us at 512-722-7363 or Hello@callmitzi.com.

  • Do you provide services for other pets (e.g., cats, rabbits)?

    We primarily focus on dog waste but can clean up after other pets like cats or rabbits in outdoor areas. Contact us to discuss your needs.

  • How is pet waste disposed of?

    We collect waste in recycled, compostable trash bags and dispose of it responsibly in accordance with local regulations.

  • Can you clean specific areas of my yard (e.g., only the backyard)?

    Yes, we can focus on specific areas like the backyard or front yard. Let us know your preferences when booking.

  • What happens if I’m not satisfied with the service?

    Your satisfaction is our priority. If you’re not happy, contact us within 24 hours at 512-722-7363 or Hello@callmitzi.com, and we’ll make it right.

Commercial FAQ

  • What commercial properties do you service?

    We serve apartment complexes, HOAs, dog parks, office spaces, hotels, city properties, and parks in San Marcos and Kyle, TX, with pet waste removal, deodorizing, and waste station refreshing.

  • What does pet waste station refreshing involve?

    We restock bags, clean and disinfect stations, pick up any missed poop and ensure they’re fully functional, keeping your commercial property clean and user-friendly.

  • How do you tailor services for high-traffic areas like dog parks?

    We offer frequent cleanups, enhanced deodorizing, and regular waste station maintenance to handle high-traffic areas, ensuring cleanliness and safety.

  • Are your commercial services safe for public spaces?

    Yes, we use eco-friendly, kid/pet-safe disinfectants and deodorizing sprays, disinfect equipment between jobs, and follow strict hygiene protocols for public safety.

  • How often should commercial properties be serviced?

    We recommend weekly or bi-weekly cleanups for most properties, with daily services for high-traffic areas like dog parks. We’ll customize a plan for your needs.

  • Can you provide bulk pricing for multiple properties?

    We offer customized pricing for clients with multiple properties. Request a quote at 512-722-7363 or Hello@callmitzi.com to discuss.

  • How do you ensure discretion at commercial sites?

    Our team works efficiently and discreetly, coordinating with property managers to minimize disruption.

Still Have Questions? Let’s Connect!

Contact Mitzi's Scoop Crew for personalized answers or to start your pet waste removal service in San Marcos or Kyle, TX.

Text or Call 512-722-7363, email Hello@callmitzi.com, or request an instant quote. We respond ASAP!