General FAQ
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Why choose Mitzi's Scoop Crew over other services?
We combine eco-friendly products, disinfected tools, pet safety measures (like gate photos), and a quick quote response with a local, family-oriented approach in San Marcos and Kyle, TX.
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How do I contact you for questions or bookings?
Call or text 512-722-7363, email Hello@callmitzi.com, or fill out our instant quote form. We will reach out ASAP.
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Do you offer discounts or promotions?
We occasionally offer promotions for new customers or subscriptions. Contact us at 512-722-7363 or check our website or social media for current offers.
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Are your employees trained and insured?
Yes, our team is fully trained in pet waste removal, safety, and customer service, and we carry insurance for your peace of mind.
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How can I provide feedback about my service?
We welcome feedback! Reach out at 512-722-7363 or Hello@callmitzi.com, and we’ll address your comments promptly.
Residential FAQ
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What residential services does Mitzi's Scoop Crew offer?
We provide pet waste removal (one-time, or weekly subscription plans) and eco-friendly deodorizing enzyme spray in San Marcos and Kyle, TX, using recycled and compostable trash bags.
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Are your products eco-friendly and safe for kids/pets?
Yes, we use recycled and compostable trash bags, along with eco-friendly, kid/pet-safe deodorizing spray and disinfectant to protect your yard and the environment.
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How do you disinfect between jobs?
We apply a veterinary-grade, kid/pet-safe, eco-friendly disinfectant to our equipment between every job, ensuring a hygienic service that protects your family and pets.
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Do I need to be home during service?
No, you don’t need to be home. We access your yard through a gate (with permission), secure it during service, and send a photo of the locked gate afterward.
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What areas do you serve?
We proudly serve residential properties in South Austin, New Braunfels, San Marcos, Buda, Kyle, and surrounding areas in Texas. Contact us to confirm your location. Slightly outside of this area? Reach out and we will see if we can make something work or recommend you to another company in your area.
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What if I need to cancel or reschedule a service?
Our hassle-free cancellation policy lets you cancel or reschedule anytime. All we ask is to know at least one day before you are scheduled. Just contact us at 512-722-7363 or Hello@callmitzi.com.
Commercial FAQ
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What commercial properties do you service?
We serve apartment complexes, HOAs, dog parks, office spaces, hotels, city properties, realtors, and parks in South Austin, New Braunfels, San Marcos, Buda and Kyle, TX, with pet waste removal, deodorizing, and waste station refreshing.
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What does pet waste station refreshing involve?
We restock bags, clean and disinfect stations, pick up any missed poop and ensure they’re fully functional, keeping your commercial property clean and user-friendly.
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How do you tailor services for high-traffic areas like dog parks?
We offer frequent cleanups, enhanced deodorizing, and regular waste station maintenance to handle high-traffic areas, ensuring cleanliness and safety.
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Are your commercial services safe for public spaces?
Yes, we use eco-friendly, kid/pet-safe disinfectants and deodorizing sprays, disinfect equipment between jobs, and follow strict hygiene protocols for public safety.
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How often should commercial properties be serviced?
We recommend weekly or bi-weekly cleanups for most properties, with daily services for high-traffic areas like dog parks. We’ll customize a plan for your needs.
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Can you provide bulk pricing for multiple properties?
We offer customized pricing for clients with multiple properties. Request a quote at 512-722-7363 or Hello@callmitzi.com to discuss.
Still Have Questions? Let’s Connect!
Contact Mitzi's Scoop Crew for personalized answers or to start your pet waste removal service in the heart of Texas.
Text or Call 512-722-7363, email Hello@callmitzi.com, or request an instant quote. We respond ASAP!